Refund policy
Customer Promise
Returns & Refund Policy
At LaRavello, we stand behind every product we sell. If you're not completely satisfied with your purchase, we make the return and refund process as simple and stress-free as possible.
Last updated: June 2026
60-Day
Money-back guarantee
5–10 Days
Refund processing
Lifetime
Warranty on the unit
No Fees
Cancel anytime
60-Day Money-Back Guarantee
Every LaRavello order is covered by our 60-day money-back guarantee. If you don't notice a genuine difference in your skin or hair within 60 days of receiving your order, contact us and we will issue a full refund — no questions asked, no fine print.
This guarantee applies to:
- •LaRavello Filtered Shower Head
- •LaRavello Shower Filter
- •LaRavello Replacement Filter Cartridges
- •Any LaRavello bundle or multi-pack order
How to Return an Item
Returning a LaRavello product is straightforward. Follow these steps:
| 1 | Contact us at contact@laravello.com within 60 days of receiving your order. |
| 2 | Include your order number and a brief note about why you'd like to return. |
| 3 | We'll confirm your return by email, usually within 4 hours on business days. |
| 4 | Send the item back to the address we provide. Items do not need to be unused — if you tried it and it didn't work for you, we still accept the return. |
| 5 | Receive your refund within 5–10 business days of us receiving the returned item. |
Refund Details
- •Refunds are issued to the original payment method used at checkout.
- •Processing time is 5–10 business days after we receive the returned item.
- •Original shipping costs are non-refundable unless the return is due to our error or a defective product.
- •Return shipping costs are the customer's responsibility unless the item arrived damaged, faulty, or incorrect.
- •If you received a free replacement filter as part of your order, its value will not be deducted from your refund.
Damaged, Faulty, or Incorrect Items
If your LaRavello product arrived damaged, defective, or if you received the wrong item, we will resolve it immediately at no cost to you.
Contact us within 7 days of delivery and we will either:
- •Send a free replacement by express delivery, or
- •Issue a full refund including original shipping — your choice.
Please include a photo of the damaged or incorrect item in your email so we can resolve it as quickly as possible.
Lifetime Warranty
The LaRavello showerhead unit — not including the replaceable filter cartridge — is covered by a lifetime warranty for all customers on an active filter subscription.
✓ The warranty covers
- •Manufacturing defects
- •Hardware failures unrelated to misuse
- •Any fault that affects the product's core filtration or water flow function
✕ The warranty does not cover
- •Normal wear and tear
- •Damage caused by incorrect installation
- •Filter cartridges (consumable items replaced every 60 days)
- •Damage resulting from use with incompatible fittings
To make a warranty claim, contact us at contact@laravello.com with your order number and a description of the issue.
Filter Subscription Cancellations
You can pause or cancel your filter subscription at any time — there are no cancellation fees and no minimum commitment period.
To cancel or pause your subscription:
- •Log in to your LaRavello account and manage your subscription directly, or
- •Email contact@laravello.com and we will handle it for you within one business day.
If a subscription renewal has already processed and you wish to cancel, contact us within 48 hours of the charge and we will issue a full refund for that renewal.
Exchanges
We currently do not offer direct product exchanges. If you'd like a different product, please return your original order for a refund and place a new order separately. This ensures the fastest turnaround for you.
Contact Us
If you have any questions about a return, refund, or warranty claim, our team is here to help.
We are committed to making sure every LaRavello customer is completely satisfied. If something isn't right, we will make it right.
LaRavello is a trading name of LaRavello Ltd. This policy does not affect your statutory rights under the Consumer Rights Act 2015 (UK) or applicable EU consumer protection legislation.